ePackageSupply offers a 30-day return policy on most stock items. Opened cases and less than full-case quantities are non-returnable due to the food-grade nature of our products. Cases may be returned only if in the original, unopened packaging and are subject to a 20% restocking fee. The customer is responsible for return shipping. Custom products and labels are non-returnable. Exchanges are not accepted at this time.
To submit a return, please contact us at 1 (888) 631-0888, email us at Service@ePackageSupply.com, or chat us via our Live Customer Support Chat.
Frequently Asked Questions
Q: What should I do if I suspect my order was damaged in transit?
A: First, make note of the damage with the delivery driver if possible. If the item was delivered via freight carrier, note the damage on the bill of lading (BOL) prior to signing for the delivery. We recommend snapping a couple of pictures of the damage as well. Then, reach out to us at 1 (888) 631-0888 or Service@ePackageSupply.com to get a replacement of your damaged items.
Q: I received the wrong item, how do I get what I ordered?
A: We always recommend checking your delivery for accuracy as soon as it is received and reporting any discrepancies within 30 days of receipt of your order to us at 1 (888) 631-0888 or Service@ePackageSupply.com.
Q: My order says it was delivered, but I’m missing all or some of it. What do I do?
A: At ePackageSupply, we make every effort to make you aware of any delays in your order as soon as possible. To check the status of your delivery, please contact us at 1 (888) 631-0888, email us at Service@ePackageSupply.com, or chat us via our Live Customer Support Chat.
Q: The product I received is defective. Can I get a replacement?
A: Quality is important to us at ePackageSupply, so if you suspect your item is defective, let us know. We ask that you contact us within 30 days of receipt of your order and provide a picture of any visible defects. To receive a replacement of your defective item, give us a call at 1 (888) 631-0888, email us at Service@ePackageSupply.com, or send us a chat via our Live Customer Support Chat.