Accessibility Statement

Last updated: May 2026

Our commitment

ePackageSupply is committed to making epackagesupply.com accessible to all customers, including people with disabilities. We believe that quality packaging — and the ability to source it easily — should be available to everyone. We are continuously working to improve the accessibility and usability of our website so that everyone can browse, learn about, and order from us with confidence.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for web accessibility, and we are actively working toward WCAG 2.2 Level AA conformance. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

We acknowledge that some areas of our website may not yet fully meet these standards. We are committed to addressing known issues and to making continuous improvements over time.

Measures we take

To support accessibility, ePackageSupply:

  • Includes accessibility considerations in the design and development of new website features

  • Conducts regular automated accessibility testing using tools such as Google Lighthouse and axe-core

  • Reviews and remediates issues identified through testing, customer feedback, and internal audits

  • Provides image alternative text (alt text) to support customers who use screen readers

  • Labels form fields and interactive elements to be compatible with assistive technologies

  • Maintains keyboard navigability so the site can be used without a mouse

  • Works with our developers, designers, and content team to keep accessibility a part of our standard publishing workflow

Compatibility

Our website is designed to be compatible with current and recent versions of the following:

  • Browsers: Chrome, Edge, Firefox, and Safari (current and one prior major version)

  • Assistive technologies: screen readers including JAWS (Windows), NVDA (Windows), and VoiceOver (macOS / iOS); keyboard-only navigation; voice recognition software

The website may not display or behave optimally on older browsers or unsupported assistive technologies.

Feedback — we want to hear from you

If you experience any difficulty accessing any part of our website, or if you have suggestions for how we can improve, please contact us. We take all accessibility feedback seriously and will work with you to provide the information, item, or service you are looking for through an alternative communication method.

When you reach out, please include:

  • The page address (URL) where you encountered the issue

  • A brief description of the issue

  • The device, browser, and any assistive technology you were using

  • Your contact information so we can follow up

Accessibility Contact:

  • Email: service@epackagesupply.com

  • Phone: 1-888-631-0888

  • Mail: ePackageSupply, Attn: Accessibility, 11734 Industrial Park Dr, Elberfeld, IN 47613

We aim to respond to accessibility feedback within 5 business days.

Alternative ways to shop

If at any time you have difficulty using our website or with a particular page or function, please contact us at service@epackagesupply.com or 1-888-631-0888. A member of our team will be happy to:

  • Walk you through product selection and pricing over the phone

  • Place an order on your behalf

  • Send product information, spec sheets, or quotes in an accessible format (such as plain text or tagged PDF)

  • Help you set up a business account, request payment terms, or upload a resale certificate

This service is available at no additional cost and is provided to ensure every customer can do business with ePackageSupply regardless of how they access our site.

Ongoing improvements

Our most recent internal accessibility audit was completed in May 2026. We plan to conduct our next full audit in 2027, with continuous automated monitoring in between. As issues are identified — whether by our team, our auditors, or our customers — we add them to our remediation roadmap and prioritize fixes based on impact.

Third-party content

Some content and functionality on our site is provided by third parties (for example, embedded reviews, payment processors, shipping calculators, live chat, and analytics tools). While we expect our partners to follow accessibility best practices, we cannot guarantee the accessibility of all third-party components. If you encounter an issue with third-party content on our site, please let us know and we will work with the vendor to address it or provide you with an alternative.

Formal approval

This Accessibility Statement applies to epackagesupply.com and was prepared in alignment with the W3C Web Content Accessibility Guidelines 2.2 and the requirements of the Americans with Disabilities Act (ADA). It was last reviewed on May 2026.

If you would like to learn more about web accessibility, we recommend visiting the W3C Web Accessibility Initiative (WAI).